Any damaged products must be notified in an email to firstname.lastname@example.org within 5 working days. Please include photographs of any damage or quality concerns to be eligible for a replacement or discount. It is the customer’s responsibility to check the goods within a reasonable time scale. We will let you know whether to return the faulty merchandise or to dispose of it.
We do not accept returns of unwanted or non-faulty items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please be aware it can take some time for your bank or credit card company to process the refund.